FAQ

  • Q: What are the operating hours of the hotel ?
  • A: The hotel is open from 7:30AM until 12:00AM (24:00)
  • Q: What time is check-in/check-out?
  • A: Check-in is any time after 4:00PM (16:00), Check-out is 10:00AM
  • Q: What is your cancellation policy?
  • A:Cancellation and/or amendment of your reservation must be made two (2) days in advance prior to your arrival date. A cancellation for group reservations requires a minimum of 14 days notice prior to your specified arrival date. Please review the cancellation terms and conditions.
  • Q: Is smoking allowed in the room?
  • A: No, all rooms are Non-Smoking
  • Q: How do I reserve eight (8) or more rooms?
  • A: For groups of eight or more rooms, please email the hotel directly at info@juyoh.co.jp
  • Q: Is early check-in available?
  • A: Check-in prior to the standard check-in time is subject to availability. An extra night reservation is required if you wish to guarantee an early check-in.
  • Q: What form of payment is accepted?
  • A:We accept cash and credit cards from Visa, Master Card, American Express, Diners Club, and JCB Card.
  • Q: Is breakfast included in the room rate?
  • A: No, breakfast is not included in the room rate, although there is a kitchen available for guest use.
  • Q: Are the rates per person or per room?
  • A: All rates displayed on our website are per person, except for twin rooms.
  • Q: Do you have a minimum age requirement?
  • A: Our hotel requires minors (under 18 years old) to have parental consent to check in.
  • Q: Are there ATMs for withdrawing currency nearby?
  • A: There are nearby post office ATMs and 7-11 convenience stores around the area. Please note that the Post Office ATM does not operate at all hours of the day.
  • Q: Can I leave my luggage before check-in or after check-out?
  • A: Yes, we can store your luggage in our storage room for free.
    If you leave your luggage with us, please collect it later that day.
  • Q: Do you offer any special discounts?A: Our hotel offers special discounts from A. the fifth (5th) night of your stay, and a long-stay discount for guests staying for 30 nights or more.
  • Q. Do you offer child rates?
  • A. Yes. Children from 0-5 years stay free. Children from 6 years pay the room in regular rate (adult price).